Looking for IT support and how-to assistance? Select an option below.

What Services Do Tech Representatives Provide?

This service provides support with the following:

• introductory computing skills development
• printing, scanning and hardware troubleshooting
• connecting to the college WiFi
• navigating Conestoga applications (e.g. MyConestoga, eConestoga, eTexts, etc.)
• troubleshooting software issues
• instruction on how to install Conestoga-provided software for PC and Mac
• using Microsoft Office 365 products
• using collaboration and creativity tools

Assignment Support

Tech Representatives are here to help students learn to use technology more effectively.

This means Tech Representatives will coach students, rather than give answers. They will help students gain the confidence to find answers and solve problems independently in the future.

In cases where students are working on assignments designed for them to individually work through steps and explore software functionality, Tech Representatives can only direct students to helpful resources (e.g. help files, LinkedIn Learning videos) and help students make connections to their own work.