Library & Learning Services: Tech Help and Tech Loans: Tech Help

Getting Tech Help

Looking for IT support and how-to assistance? Select an option below.

Conestoga IT Tech Help

Click "Chat Now" in the bottom right corner of the IT Services website to start a chat with Tech Support.
Hours: 24 Hour Support
In-Person, Phone and email support also available during business hours.

Tech How-To Assistance - Bookable Consultations (In Person or Online)

Book a 40-minute consultation with a Tech Representative
Hours: Monday to Friday, 10am to 3pm

Tech How-To Assistance - Drop-in (In Person or Online)

Drop in to a Zoom with a Tech Representative
Hours: Monday to Friday, 10am to 3pm
Note: Drop-In service may sometimes be unavailable due to unplanned absences or technical issues.

What Services Do Tech Representatives Provide?

This service provides support with the following:

introductory computing skills development
printing, scanning and hardware troubleshooting
connecting to the college WiFi
navigating Conestoga applications (e.g. MyConestoga, eConestoga, eTexts, etc.)
troubleshooting software issues
instruction on how to install Conestoga-provided software for PC and Mac
using Microsoft Office 365 products
using collaboration and creativity tools

Assignment Support

Tech Representatives are here to help students learn to use technology more effectively.

This means Tech Representatives will coach students, rather than give answers. They will help students gain the confidence to find answers and solve problems independently in the future.

In cases where students are working on assignments designed for them to individually work through steps and explore software functionality, Tech Representatives can only direct students to helpful resources (e.g. help files, LinkedIn Learning videos) and help students make connections to their own work.