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Fines for Overdue Material

You are responsible for all items signed out on your Conestoga Library account.

Fines for late items are calculated according to the rates below: 

Borrowing Periods & Fines

Item Type Borrowing Period Overdue Fines Other Fines
Books and periodicals (General Collection)   14 days $0 per day

Recall fines of $5.00 per day to a maximum of $50.00 if an overdue item is requested by another library client.  

 

Replacement fees if an item is lost or damaged. 
Course Readings (Reserve Collection - Main Desk)  1 day $5.00 per day to a maximum of $50.00  Replacement fees if an item is lost or damaged.  
Course Readings (Reserve Collection – Main Desk)  2 hours $1.00 per hour to a maximum of $50.00  Replacement fees if an item is lost or damaged.  
Note: Technology & Equipment loans follow a separate fine structure.
Reminders are sent advising when items are late. Items not returned after the third notice are handled by Conestoga’s Finance Department.

Library borrowing privileges are blocked when there are outstanding materials or fines on your account. College transcripts, certificates, diplomas, and degrees are withheld by Conestoga until all outstanding accounts are cleared.

Frequently Asked Questions

  • Fines may be paid in person at the Doon Campus Library with VISA, Mastercard, debit, or ONECard Condor Cash. We are unable to accept cash for fine payments.
  • Note: Library and Learning Services is piloting an online payment method for fines. If you receive a “Fine Payment Request” email, you may pay your fines online with VISA, Mastercard, VISA debit, or Mastercard debit via a secure payment platform.
  • To check the due date/time and to renew eligible resources, sign into your Library Account using your Conestoga email and password.
  • Overdue fines are charged when certain items are returned late.
  • Recall fines are charged when a book or periodical requested by another library client is returned late. Be sure to check your Conestoga email for notices regarding recalled/requested items signed out on your account.
  • Replacement fees are charged if any library resource is damaged or misplaced. If a damaged/lost item is overdue, replacement fees will be charged in addition to overdue/recall fines.
  • Clients may contact our Circulation Team to appeal a fine on their account by filling out the Late Penalty Appeal form.
  • Use your Conestoga email in the Email Address field.
  • Provide a clear and concise explanation regarding why you are appealing a fine charged on your account.
  • Provide as many relevant details as possible.
  • The Circulation Team will review and provide a status update regarding all appeals in 1 to 2 business days (Monday to Friday).
  • Appeals can only be considered before fines are paid.
  • Our Circulation Team can assist with questions via email. Please only use your Conestoga email address when contacting College staff and services.
  • Circulation staff respond to emails within 1 to 2 business days (Monday to Friday).
  • Faculty, staff, and students may borrow library resources using their ONECard.
  • Alumni and Community Borrowers may apply for a library card to borrow books and journals.
  • All library clients are responsible for items signed out on their Conestoga Library accounts and should not share their ONECard/library cards with other people or borrow items on behalf of other people.
  • If a library resource is misplaced or returned late/damaged, the client whose account the resource is signed out on is responsible for the charges accrued.
  • If your ONECard is misplaced or you have reason to believe that someone else is using your card, contact the ONECard Office immediately to suspend the missing/compromised card and request a new one.
  • If your Library card is misplaced or you have reason to believe that someone else is using your card, visit your home campus Library to request a new card. You will be required to show a valid photo ID with your current home address to request a new card.